UPDATE 10/17/13 10:00 PM
Posting on ConsumerAffairs.com works wonders! I wrote a review there because I could not find anyone to email a complaint to in the Enterprise Rent a Car organization.
One day after writing my story, I was contacted by a young lady named Carol who evidently monitors social media for upset customers and she wanted to look into it for me. I gave her the data and she said a manager would be calling me.
The local Enterprise Manager, Jeremy Burton, called tonight and apologized for any inconvenience. He acknowledged that the automobile had not been properly inspected upon pickup and they will not be pursuing me for any damages. He will also be discussing proper inspection of their vehicles with their management team.
Every service organization can make mistakes. The way they handle the mistakes is what determines whether you can trust them in the future. I feel they handled the matter in a completely professional manner and they have restored my confidence in renting from this Enterprise office.
I had a recent problem with Enterprise Car rental where employees are claiming that we caused damage when it actually appears to be a pre-existing situation.
I thought I was an isolated case until I visited the Consumer Affairs website and saw 766 complaints about Enterprise Car Rental with some complaints dated this week!
Many of the complaints mention the amazing difference between the brief and casual check out procedure and the intense scrutiny of a returning vehicle to find damage that was “invisible” during check out.
If I had checked this site out before renting, I would have never rented from Enterprise. If you visit this site, you will be appalled at Enterprise Car Rental customer service.
If you have to rent from Enterprise Car Rental, I suggest you photograph the car thoroughly from top to bottom before signing the contract and note every scratch and dent on the contract. If you read the Consumer Affairs website, you might even want to photograph the car again when you drop it off.
It is a sorry state of affairs when a company accumulates that many complaints for employee actions.