Camera repair – is it a vanishing industry?

I have been getting daily use out of a Sony DSC F828 Cybershot for many years now and it is beginning to fail. I feel a real loss because this 8 megapixel dinosaur has performed faithfully for tens of thousands of shots and has a rotating back assembly which gives it great flexibility in composing shots on the fly.

Picture credit: www.dpreview.com

The prospects for getting this camera repaired are dismal. If anyone has a suggestion, I am open to considering it.

I have Googled Sony Camera Repair repeatedly and it appears that Precision Camera Repair in Enfield Ct is the official repair center for most camera manufacturers including Sony. This is really depressing news because Precision Camera   has more service complaints than the Brooklyn Camera Shops I have written about previously.

They have a great looking web site, impressive service guarantees, and a whole lot of blather about how customers can get fixed-price quotes and can track the progress of the repairs being made on their cameras.

Then, if you Google "Precision Camera repair complaints" you get about 10,100 results which is not encouraging.

I spent about an hour reading complaints and praise for Precision's repair service and it seems that complaints slightly outnumber positive reactions.

To qualify this further, the complainants generally provide names and email addresses while those who praise Precision are mostly anonymous while seeming to have incredibly wonderful service. That doesn't add up.

There were a few people who actually had good experiences with Precision and gave real names, but the majority seemed to be "corporate spin artists" who counter complaints with fantastically favorable reports. These "favorable" reports are similar to the bogus reports used by Royal Camera and the other Brooklyn camera shops that prey on online shoppers.

I have been writing for more a year about the amazing scams perpetrated by the Brooklyn camera shop known as Royal Camera, City Camera, Tcscamera.com, and bananaboatcamera.com, and Prestige Camera (aka: A&M Photo World, Regal Camera, Broadway Photo, Preferred Photo)

If you see any of those names in an online ad, look elsewhere for your purchase.

It is really discouraging to see the camera repair business descend to that same level.