Looking for common factors, I came up with the following list:<\/p>\n
- \n
- polite<\/li>\n<\/ul>\n
- \n
- well-meaning<\/li>\n<\/ul>\n
- \n
- tolerant<\/li>\n<\/ul>\n
- \n
- not able to easily duplicate names, places, details<\/li>\n<\/ul>\n
- \n
- making the same mistakes over and over, while cheerfully attempting to fix earlier mistakes<\/li>\n<\/ul>\n
- \n
- spelling seems to verge on the fonetik, if you get what I meen<\/li>\n<\/ul>\n
The warning signs have been visible for years now, but it took this school sign to show me why our educational system might be on its way down the toilet. <\/p>\n
<\/p>\n
For those of you who are saying, "So…, what’s wrong with that?", I suggest you consider where that school<\/a> puts competence on their priority list.<\/p>\n
From the blogs that I follow, feelings are senior in importance to
\nability as far as many lower school systems are concerned. Political
\nagendas pervert education in colleges to the point where I would not
\nlast a minute in Foothill College<\/a> or similar cesspools of academia.<\/p>\nThe young people, who are our future, may be as bright as ever, but
\nthey are being woefully short-changed by an educational system that is
\nincreasingly run by incompetents. <\/p>\nThe schools that consistently turn out superior students are isolated stars in a vast array of guttering candles.<\/p>\n
If we do not reform our educational system so that our students
\nlearn facts instead of attitudes, we might as well hand our economy
\nover to those nations that are training their children to become
\ntomorrow’s leaders.<\/p>\nOur children are being trained to become second-class citizens. If
\nour larger industries fail to institute remedial educational training,
\nthey are going to see a continuing decline in customer service levels.<\/p>\nPeople cannot function effectively in an economy based on the
\nwritten word if they cannot read, write, and spell correctly. If they
\ndon’t understand the words, they cannot grasp the ideas contained in
\nthem.<\/p>\nUpdate: KD Storch<\/a>
\nis hosting a geat discussion on improving customer service. Guest
\nbloggers like Jon Strande are posting some valuable insights for those
\nwho are interested in the vital area of customer service<\/a>.
\nI feel that their comments are perfectly valid, but the underlying
\nproblems must be solved if we are to enjoy continued prosperity as a
\nnation. <\/p>\nIn a sense, they are showing us how to bail faster. I want us to plug the leaks.<\/p>\n
Second Update: My local Dodge dealer is now following the lead of
\ntheir Subaru side of the house. The Subaru dealer has world-class
\nservice and ensure their quality stays high by making follow-up calls
\nafter every service visit. The Dodge dealer is doing follow-up calls
\nand they actually listened to me when I told them what was wrong.
\nFurthermore, they tell me what corrective action is being taken. If
\nthey continue in this line, they have a great future ahead of them.<\/p>\n","protected":false},"excerpt":{"rendered":"In the past few years, I have seen a disturbing trend in the customer support performance of a lot of different companies. From the biggest internet companies to my local Dodge dealer, the service levels are inexplicably dropping.<\/p>\n
After chewing on this for some months, I believe I may have an idea why so many charming and enthusiastic service people just can’t complete a flawless support cycle. Furthermore, it may explain why they don’t get upset when I correct them, even if I rant a bit about how we are getting to be such good friends after so many calls.<\/p>\n
I’m not talking about the surly, petty bureaucrat mentality that delights in telling you, "I’m so sorrrry! You’ll just have to file a report with our complaint office in Stockton!" Those people have always been with us and are just background noise.<\/p>\n
I’m talking about people who greet you politely on the phone, give every sign of interest in your situation, seem to execute the required steps, and fail miserably when it comes to getting your situation handled! <\/p>\n
It is a terrible waste that all of this costly and cordial effort projects a brand mantra of: Fumble, Stumble & Fail<\/strong><\/p>\n
Looking for common factors, I came up with the following list:<\/p>\n
- \n
- polite<\/li>\n<\/ul>\n
- \n
- well-meaning<\/li>\n<\/ul>\n
- \n
- tolerant<\/li>\n<\/ul>\n
- \n
- not able to easily duplicate names, places, details<\/li>\n<\/ul>\n
- \n
- making the same mistakes over and over, while cheerfully attempting to fix earlier mistakes<\/li>\n<\/ul>\n
- \n
- spelling seems to verge on the fonetik, if you get what I meen<\/li>\n<\/ul>\n
The warning signs have been visible for years now, but it took this school sign to show me why our educational system might be on its way down the toilet. <\/p>\n
- spelling seems to verge on the fonetik, if you get what I meen<\/li>\n<\/ul>\n
- making the same mistakes over and over, while cheerfully attempting to fix earlier mistakes<\/li>\n<\/ul>\n
- not able to easily duplicate names, places, details<\/li>\n<\/ul>\n
- tolerant<\/li>\n<\/ul>\n
- well-meaning<\/li>\n<\/ul>\n
- polite<\/li>\n<\/ul>\n
- spelling seems to verge on the fonetik, if you get what I meen<\/li>\n<\/ul>\n
- making the same mistakes over and over, while cheerfully attempting to fix earlier mistakes<\/li>\n<\/ul>\n
- not able to easily duplicate names, places, details<\/li>\n<\/ul>\n
- tolerant<\/li>\n<\/ul>\n
- well-meaning<\/li>\n<\/ul>\n