It is utterly amazing how a company will spend millions promoting its services or products and then do or allow some deceptive activity that invalidates their reputation. <\/p>\n
FEDEX did something yesterday that would make me hesitate before ever using them to ship something important…their tracking report contained falsified data. <\/p>\n
I have been waiting for a critical shipment of parts for a commissioned project. I have been tracking the shipment on the internet and it was scheduled for delivery yesterday, December 14. It wasn’t delivered and no FEDEX truck ever came down our quiet street. <\/p>\n
Today, the FEDEX truck went by without stopping and I got on the computer to find that the tracking report said that the package had been left at the front door on December 14th. After checking with the neighbors, I called the parts manufacturer and cancelled my order because I had to buy the parts locally.<\/p>\n
Hours later, a FEDEX truck rolled up with my shipment. I asked the driver why the tracking report showed that delivery had already occurred. He said, without a moment’s pause, "They do that to fix things up so they look right."<\/p>\n
Whether the company lied or he lied, I will never believe a FEDEX
\ntracking report again unless FEDEX clears the matter up for me.<\/p>\n
I
\nemailed the parts manufacturer and told them they should reconsider
\ntheir choice of shipping company. I would be highly unlikely to ever
\nconsider using FEDEX over UPS unless I hear that the matter was dealt
\nwith properly.<\/p>\n
There are a lot of elements that go into a successful business and
\nthere is a hierarchy of importances that must be observed if the
\ncompany is to survive. It is amazing that anyone gets it right, but
\nmany do so and they are to be commended. <\/p>\n
Here are some companies that get the financial bits right, but their
\ncustomer or employee interface is so badly designed that it will
\neventually result in their downfall. <\/p>\n
McWane<\/a> and Electronic Arts<\/a> offer extreme examples of financial performance at the expense of employee lives and sanity. Verio<\/a> is one of the clueless ISPs with a domain renewal policy that almost guarantees customer dissatisfaction. <\/p>\n FEDEX has been taking business from UPS by offering lower rates. Micro-business owners are usually more responsive to customer Deception is poison to a business relationship or any relationship. Don’t shoot yourself in the foot. Promise only what you can deliver, It is utterly amazing how a company will spend millions promoting its services or products and then do or allow some deceptive activity that invalidates their reputation. <\/p>\n FEDEX did something yesterday that would make me hesitate before ever using them to ship something important…their tracking report contained falsified data. <\/p>\n I have been waiting for a critical shipment of parts for a commissioned project. I have been tracking the shipment on the internet and it was scheduled for delivery yesterday, December 14. It wasn’t delivered and no FEDEX truck ever came down our quiet street. <\/p>\n Today, the FEDEX truck went by without stopping and I got on the computer to find that the tracking report said that the package had been left at the front door on December 14th. After checking with the neighbors, I called the parts manufacturer and cancelled my order because I had to buy the parts locally.<\/p>\n Hours later, a FEDEX truck rolled up with my shipment. I asked the driver why the tracking report showed that delivery had already occurred. He said, without a moment’s pause, "They do that to fix things up so they look right."<\/p>\n Whether the company lied or he lied, I will never believe a FEDEX
\nTheir action on this one shipment caused this customer to stick with
\nUPS from now on. If they do this often, their demise is assured. If
\nthey address it correctly, it can actually end up in their favor. <\/p>\n
\nconcerns, but even they can fall into the trap of altering the truth
\nwhen it comes to promising deliveries or owning up to mistakes. <\/p>\n
\nIt is an attempt to hide wrongdoing. Handle the wrongdoing and clean up
\nthe communication lines and life and business will do much better.<\/p>\n
\nand deliver what you promise. It actually makes life much simpler, for
\nyou and for your customers.<\/p>\n","protected":false},"excerpt":{"rendered":"
\ntracking report again unless FEDEX clears the matter up for me.<\/p>\n