My wife wants us to switch from our current cellphone company to Verizon because they have a great monthly rate for two phones and 2000 minutes. I had an uneasy feeling about Verizon because of the bad reports from angry customers in past years.<\/p>\n
I Googled "Verizon Wireless complaints" and got about 672,000 hits, which might indicate they still have a problem. One of the first sites I looked at was my3cents.com<\/a> which has 142 complaints about Verizon Wireless. Most of the complaints were about poor customer service and shoddy billing practices. <\/p>\n On the other hand, reports from organizations like JD Power, Consumer Reports, and the FCC rate Verizon very highly. So who do I believe? I tend to look at the source of information and that would indicate that customers have enough problems with Verizon that it would take a giant leap of faith to switch to that company. <\/p>\n "Consumer Interest" organizations are dealing with massaged data and are subject to pressure from influential organizations. I would not be at all surprised to hear that the wireless industry acted to moderate the findings of such groups.<\/p>\n When I see hundreds of complaints about shoddy practices, deceptive claims, and indifferent customer service, I figure that this is only the tip of the iceberg. There are probably thousands more that grumble quietly and do not know where they can make their complaints heard.<\/p>\n And what about the people who are happy with their Verizon service? I am sure that there are hundreds of thousands of customers who live in a strong signal area and never roam enough to see interrupted service. There are also hundreds of thousands of people whose equipment functions perfectly. For them Verizon is totally satisfactory. <\/p>\n The true test is what happens when something goes wrong with your phone, your billing, your service. This is when you see the problems behind the shiny facade. <\/p>\n I live in Southwestern Virginia where the mountains make coverage spotty and I work under circumstances that cause my phone to drop on the ground and get knocked about a bit. I have had to go to my current carrier and get replacement phones and loaner phones at times. They were very obliging. I don’t get the feeling that Verizon has the same level of customer oriented service.<\/p>\n I want to see if anyone in Southern Virginia has GOOD things to say about Verizon, their billing, or their customer service. I am only slightly interested in their coverage. It is the service component that interests me the most.<\/p>\n Any comments?<\/p>\n Tag: Verizon<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" My wife wants us to switch from our current cellphone company to Verizon because they have a great monthly rate for two phones and 2000 minutes. I had an uneasy feeling about Verizon because of the bad reports from angry … Continue reading