{"id":833,"date":"2006-01-28T02:54:37","date_gmt":"2006-01-28T07:54:37","guid":{"rendered":"http:\/\/example.org\/smartmove_was_m"},"modified":"2006-01-28T02:54:37","modified_gmt":"2006-01-28T07:54:37","slug":"smartmove_was_m","status":"publish","type":"post","link":"http:\/\/makingripples.com\/?p=833","title":{"rendered":"SmartMove – was my experience an exception?"},"content":{"rendered":"

I had a highly satisfactory experience with SmartMove<\/a> and I have written about it on this weblog several times, but I am receiving email that would indicate that other people are receiving totally different levels of customer service.<\/p>\n

I have written to the people who were responsible for my great experience to ask them what is going on. My contacts were: <\/p>\n

\n

Rick Ontiveros, sales, <rontiveros@gosmartmove.com>,
Sherrie Arvin, customer support, <sarvin@gosmartmove.com>,
and Steve Fay, Marketing, <sfay@gosmartmove.com>.<\/p>\n<\/blockquote>\n

The reason I am following this up is that the mixed messages from SmartMove are extremely damaging to their brand image and should be corrected at once. I hope to have a response in the next few days. The speed and content of the response I get will tell me a lot about the future prospects of SmartMove.<\/p>\n

One of the biggest disappointments for me is watching a company destroy its initial competitive advantage by poor execution and indifferent customer service. Creating a viable business model is difficult enough. Watching a company destroy an excellent working model through poor management is painful.<\/p>\n

I hope that the SmartMove team has the will and the ability to sort things out quickly before negative customer experiences stall their momentum. Credibility is a fragile thing. Once you lose it, prospective customers will seek out other suppliers.<\/p>\n

The same is true of bloggers… \ud83d\ude42<\/p>\n

If I recommend some company or individual and my readers cannot get the same service, I want to know why and will publicize what is happening so others will know exactly what is going on. <\/p>\n

Company cultures have a finite life cycle, unfortunately, so it is important to have the latest data on what a company IS DOING NOW in order to make valid buying decisions. Past reputation may be a poor guide to what you can expect from a company today. <\/p>\n

If other reader have used SmartMove, I would be interested in hearing of your experiences and learning who your particular contacts were. Let’s see if we can make sense of these differing results. Is it a company problem, or an individual problem?<\/p>\n

Stay tuned for the next update on SmartMove.<\/p>\n","protected":false},"excerpt":{"rendered":"

I had a highly satisfactory experience with SmartMove and I have written about it on this weblog several times, but I am receiving email that would indicate that other people are receiving totally different levels of customer service. I have … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false},"categories":[1804],"tags":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p3R4iK-dr","_links":{"self":[{"href":"http:\/\/makingripples.com\/index.php?rest_route=\/wp\/v2\/posts\/833"}],"collection":[{"href":"http:\/\/makingripples.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/makingripples.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/makingripples.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/makingripples.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=833"}],"version-history":[{"count":0,"href":"http:\/\/makingripples.com\/index.php?rest_route=\/wp\/v2\/posts\/833\/revisions"}],"wp:attachment":[{"href":"http:\/\/makingripples.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=833"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/makingripples.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=833"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/makingripples.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=833"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}