Category Archives: Basic Business Concepts

Building/moving to a new home – day 96

Burned by a stove dealer Some otherwise reliable companies exhibit a strange dichotomy. They pay attention to you during the sales cycle and seem to answer questions intelligently. Then, during the delivery/installation cycle things begin to fall apart and you … Continue reading

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Feline organizational structures- part 2

This continues the observation of a forced merger of two groups of cats, each of which had a stable organization before the merger. Like Watership Down, this post is only marginally about animal behavior. You are free to draw whatever … Continue reading

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Feline organizational structures- part 1

The case for observing cat organizations closely There is a recurring organizational pattern in groups of living things which bears inspection. As the dominant species on this planet, we often tend to think we invented time and motion studies, downsizing, … Continue reading

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Building/moving to a new home – day 80

Why companies should listen to customers Southern Heritage Homes does a great job of building a house in their factory. They do a relatively poor job of delivering and setting up a home in its final location in bad weather. … Continue reading

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