Category Archives: Basic Business Concepts

Royal Camera – a study in deceptive practices

Royal Camera is a star in the firmament of "bait and switch" retailers. They have a long history of rip off sales and substitution of damaged or used equipment. They make the worst used car salesmen look upright and honest … Continue reading

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Get the salary you deserve

If you are a typical hardworking employee who doesn’t like to play politics, your best raises will come when you change jobs. Here is what you can do about this.

It takes a rare combination of employee desperation and management insight for an employee to effectively communicate why the company should increase the employee’s salary to match the employee’s contribution to the company.

Too many managers have learned that showering "attaboys" and "attagirls" on their help can forestall reasonable requests for pay increases.

I’m not talking about pay increases based on time spent on the job. I’m talking about raises based on the fact that you are doing more than anyone in your pay grade.

Most companies are unwilling to recognize employee performance when it comes to paying more to high performers. As a result, pay raise differentials are typically kept to the narrowest range possible.

What this means to you is that, in most cases, your pay is determined almost entirely by your starting salary.

Most of you will never be in a better bargaining position than when you interview for a job, so you need to take your best shot during the interview process.

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Verio – a company out of touch with customers

I wrote an earlier post, Clueless ISPs… about Verio’s attempt to collect money for unauthorized charges.

Verio ignored my emails and only went away when my credit card company agreed that Verio’s business practices were not appropriate and reversed the charges.

Months goes by, then I got a letter from a Verio minion who is pretending to be a bill collection agency.

I write a brief explanation why the bill is invalid. I use one and two syllable words and don’t get into a short version of Business Law 101 and don’t go into the essential parts of a valid contract (which are all missing, by the way.) I merely state:

If you had read my previous emails, you would know that you are trying to collect for services that were not authorized, were not wanted, and have not been delivered.

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Starting over…

If you found yourself unemployed at year-end, you have my deepest sympathy. I have been there a few times myself, and it does not improve with repetition.

Being unemployed is a condition that will affect more and more of us in the years to come, because employment no longer comes with any guarantee of security.

The one thing I can say with certainty, is that when you are unemployed, you will find out who your real friends are, because they are the ones who will give you the impetus to get back on your feet and succeed again.

They probably will not lend you money, but they will put you in touch with people who will hire you. You don’t need charity, you need a helping hand which leads you to a new opportunity.

At the risk of repeating myself, I would like to remind you that 85% of all positions are filled by personal referrals. (Wall Street Journal archives)

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