Category Archives: Books

We need more Swiftboating, not less

Posted on December 29, 2007 by David St Lawrence

In 2004, a determined group of veterans and POWs used the power of the Internet to set the record straight about John Kerry’s false portrait of American veterans as misfits, drug addicts and baby killers. John Kerry is now history, … Continue reading →

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Harry Potter and the Deathly Hallows

Posted on July 22, 2007 by David St Lawrence

My copy arrived yesterday. When I heard the mail carrier slam the mailbox door, I realized that this was "the day". I strolled down the driveway in the warm sunshine and pulled out the box with its muggles warning and … Continue reading →

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Slow Road Home – a long overdue book review

Posted on July 10, 2007 by David St Lawrence

Preface to the review I have not been reading books this year, except for those that I can read online, so I have an embarrassing backlog of books I have agreed to review and haven’t…yet. Fred First’s weblog was the … Continue reading →

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How to Talk to Customers

Posted on May 3, 2007 by David St Lawrence

I just finished reading How to Talk to Customers by Diane Berenbaum and Tom Larkin. It is a good read and is filled with case studies and anecdotes. The authors show how any customer dialogue can be evaluated and improved. … Continue reading →

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