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Tag Archives: magic
The magic of the Friday Night Jamboree
The Friday Night Jamboree leaves an indelible impression on all who experience it. Tonight I observed something that has escaped my attention until now. The magical quality of the Friday Night Jamboree is a product of the street that it … Continue reading
How to Talk to Customers
I just finished reading How to Talk to Customers by Diane Berenbaum and Tom Larkin. It is a good read and is filled with case studies and anecdotes. The authors show how any customer dialogue can be evaluated and improved. … Continue reading