Category Archives: Shooting yourself in the foot

Some companies still do not understand that customers talk about their experiences

Posted on July 20, 2010 by David St Lawrence

I recently purchased some supplies from a company I have done business with for three years but after this experience I probably will never do business with them again. They sent me an email promising a 10% discount if the … Continue reading →

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Climategate unfolds – scientific fraud is exposed for all to see

Posted on November 25, 2009 by David St Lawrence

The temptation to attain fame and grant money through fraud was too great to resist for a number of "climate scientists" who are now exposed to public scrutiny through examination of their emails. These so-called scientists have discredited climate science … Continue reading →

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British Ministry of Defence cancels Michael Yon’s embed

Posted on August 24, 2009 by David St Lawrence

Michael Yon has the greatest respect for the troops he embeds with and does an incredible job of communicating their bravery and resourcefulness in the face of hardship and constant danger. Not since Ernie Pyle has there been a war … Continue reading →

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Horizon Realty’s self-made PR nightmare

Posted on July 30, 2009 by David St Lawrence

When a customer complains about a moldy apartment to her 20 friends on Twitter, a rational response is to contact the customer and work out a solution. Amanda Bonnen posted this on Twitter May 12: "Who said sleeping in a … Continue reading →

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