Building/moving to a new home – day 58

We might be making a Smart Move

One of the fascinating things about blogging is the way it attracts attention and generates new business and personal relationships. I have just discovered a company that has completely changed my perceptions of the moving industry for the better! This company and its service can have a major impact on our ability to move our household possessions while we are still working on the house at the new location.

After yesterday’s post mentioning the lack of PODS service in this area, I received an email from Steve Fay.  He had discovered my weblog while doing a blog search for the term PODS. He works for a moving container company, Smart Move, which offers a service that may be the best solution for my moving problems.

He didn’t know if I was in their normal service area, but offered to be of assistance. When I responded and said I was interested, I received an email from Rick Ontiveros, who is a sales person at Smart Move. Rick said they could definitely service me even though I was out of their normal service area. There would be an out of service area charge, because of the greater distance, but they were interested in handling my move.

I called salesman Rick and spent a good deal of time on the phone asking questions. This is what I would get:

Smart Move will drop off up to five containers (each 7′ long, 6′ wide, and 7′ high) which are weatherproof, lockable and have a load capacity of 2500 pounds. We load the containers and call Smart Move to pick them up.

The containers are transported to the construction site where the house is being finished. Since they are weatherproof, they provide secure storage until we are able to move everything into the house. Our contract will provide 30 days of container use and if we need to extend, the container rental fee is quite reasonable. When we have unloaded the containers, we call Smart move and they take the containers away.

What could be simpler?

Now all of this sounded great, but I have been here before and the romance generally goes out of many business relationships when the salesman books the order!

When you call with a problem, you go through the phone tree from Hell and are shunted from one confused service rep to another before you get told that they will have to get back to you on your question.

So I asked to speak to the customer support person I would have to call if anything went wrong. I was immediately connected to Sherry Arvin, who is is the kind of customer service rep that customers dream about: warm, friendly and knowledgeable.

She had no problem talking with a prospective customer and answered all of my technical questions about the containers and how they would handle my steep driveway. She even sent me a picture of the forklift they will use to move the loaded containers around my yard.

Sherry, Rick and Steve gave me a level of confidence that Smart Move is a company that knows their business and should be able to deliver the service I need. I did not hear one wrong note during my discussions with them. So far, they are providing a superior customer experience. If they can
follow through on our opening discussions, they have the potential for
a bright future.

We have some decisions to make on our end before scheduling delivery of
containers, but I will keep you updated as events unfold.

Have any of you used a container moving company? What were your results? Are there any things I should look out for?

This entry was posted in Basic Business Concepts, Moving to Floyd, Possibly Helpful Advice. Bookmark the permalink.

0 Responses to Building/moving to a new home – day 58

  1. Barbara Caramba-Coker says:

    Hey David

    Interesting to run across your blog! It looks like you have achieved – or at least are well on your way – to “the good life”. I am still here grinding the stone at SMI.

    I enjoyed browsing through your adventures of building the house. I am not familiar with Floyd County but it looks lovely. Hope the move goes smoothly and you get to enjoy curling up at the woodstove soon.

  2. A highly disgruntled Smartmove customer. says:

    Our experiences with SmartMove could not have been more different. They have been utterly unreliable, failing to make scheduled pick-ups and drop-offs, and failing to communicate with us about it. It has had us tearing our hair out. I would never, ever use them again, and I would tell other people to avoid them like the plague. What a total nightmare.

  3. Bryan Greenfarb says:

    I had the opposite experience. While they were a little late on both ends due to traffic, they were fair, competitive, customer service friendly, and everything they said I would get I did. Drivers were friendly and the labor I asked they assist me in finding were spectacular.

    Bryan Greenfarb

  4. moving pods says:

    there are definitely alternative portable moving container providers. other nationwide providers have more pods and moving trucks to cover an area with.

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